CV


 

Software Experience


Content Development

  • MS Office Suite
  • Content Point
  • Capture Point
  • Captivate
  • Camtasoa
  • GIMP/Adobe Photoshop
  • Inkscape/Adobe Illustrator
  • Blender (3D Modeling)
  • Articulate Storyline 2
  • SkillPort LMS
  • Plateau LMS

Workforce Management

  • Varint Impact 360
  • Kronos
  • Aspect eWorkforce Management

Customer Relationship Management

  • Various Seibel products
  • Fidelity

Curriculum Development Experience


Human Resources

  • Health & Safety Compliance Training
  • New Manager Training
  • New Hire Orientation (Various Clients)
  • Leadership Development Training

Financial

  • Intro to Mortgages

Healthcare

  • Intro to Diabetes
  • FDA cGMP compliance training

Customer Service

  • Effective Communication
  • Customer Service Basics
  • Training Skills

 

Education


Empire State College – Cheektowaga, NY [2013 – 2015]
B.A. in Business Administration

Erie Community College – Williamsville, NY [1995 – 1997]
A.A.S. in Electrical Engineering Technology

Work Experience


Fresenius Kabi [Oct 2013 – Dec 2013]
Training Coordinator

  • Conducted annual Good Manufacturing Procedures compliance training.
  • Verified and recorded job-specific training.

Sykes Enterprises, Inc. [2006 – 2013]
Global Operations Training Specialist

  • Conducted new hire and employee training on new procedures and software.
  • Assessed internal training needs as well as for external clients.
  • Developed, maintained and revises training/education content for client book of business
  • Provided leadership and mentoring for new training specialists.

Penton Media, Inc. [2002 – 2004]
Application Systems Analyst – Directories Publishing

  • Provided software systems support for the Directories Department
  • Developed Directory Publishing module in the Medias Services group. [MSG] accounting software.
  • Created training materials and job asides for new and existing employees.
  • Assisted sales staff with sale s force software.

Zerco Systems International Inc. [2000-2001]
Software Developer

  • Developed in-house software.
  • Integrated proprietary software with third -party software using Health Level 7 [HL7] data transmission language.